Skip to Content

We are a Veteran Owned Business, providing 20% discounts for Veterans, First Responders, Elementary and High School teachers. Please contact us to set up a phone or Zoom meeting. Taking care of you and your family, It's What We Do!

Common Grievances Against Probate and Estate Planning Lawyers

Posted on Mon Oct 5, 2009, on Estate Planning

Last Updated November 30, 2017: Common Grievances Against Probate and Estate Planning Lawyers.


A recent Florida Bar Journal reported on the most common complaints against Estate Planning and Probate attorneys. This article describes how our firm guards against client complaints by addressing these issues before they arise.

Common Grievances Against Probate and Estate Planning Lawyers:

Poor Communication:

The article reports that poor communication is the most common complaint against Estate Planning Attorneys or Probate lawyers.

Amazingly, some attorneys and lawyers simply fail to return phone calls. Our firm has a standing policy to return all client phone calls within 24 hours. This policy keeps communication going with clients and, in most cases, keeps misunderstandings from arising.

Most Probate and Estate Planning related cases affect clients unfamiliar with this area of the law. By answering questions and keeping clients informed we have built up an excellent practice. Satisfied estate planning clients, in turn, refer us to friends and family for other Estate Planning and Probate cases.

Lack of Experience and Competence:

Another common complaint is that a lawyer unfamiliar with Probate or Estate Planning takes on a Probate or Estate Planning matter. The inexperienced lawyer then flounders in this highly technical area.  Hence, many billable hours, but few results.

At the Law Offices of Peter Klenk, we only work with Estate Planning, Probate and Estate related Litigation cases. Since 1995 we have done nothing else, it is all we do. If a client has some other matter, such as a divorce or personal injury case, we don’t take the case and muddle through. Instead, we refer the case out. We stick with what we know.

Excessive Fees:

Unfortunately some attorneys… especially those who don’t understand the Estate Planning and Probate area… charge a client based on a percentage fee rather than billable hours and then do very little work.

At our firm, we bill hourly. If the job is simple or difficult, you pay us for what work we do. We also keep excellent records to back up our fees, where many attorneys only provide clients vague lists without detail.

Conflicts of Interests:

Some attorneys… usually those unfamiliar with Estate Planning and Probate… will take on clients with conflicting interests without fully understanding the conflict or informing the client of the conflict. You can imagine that working for both a parent and children when negotiating an inta-family sale or representing all siblings when trying to settle a contentious estate can present problems when the attorney is supposed to defend each client’s interests.

An attorney can represent conflicting sides as long as each affected clients give an informed consent. In some circumstances, such representation is the best choice for everyone involved.  But unless you are familiar with Estate Planning it is difficult to judge when this is the case.

Another practice that often leads to conflict is the attorney who is named by the client as power of attorney. I find that it is rare that a client has no one other than the lawyer to name as having this power and if there is no one else, I would only take on the job after documenting the reason and getting written consent from the client explaining all options available.

Being a good Estate Planning and Probate attorney requires years of experience and specialized training, but having a good legal practice focusing on Estate Planning and Probate while keeping clients satisfied is another matter entirely. At the Law Offices of Peter Klenk, we strive to be excellent Estate Planning and Probate Lawyers as well as provide excellent client service.

Common Grievances Against Probate and Estate Planning Lawyers

In conclusion, in this Post, I tried to address the Common Grievances Against Probate and Estate Planning Lawyers.  So, let me know how I did.  Comments and questions are welcome!

If you have an Estate Planning or Probate related question, please contact us for a free consultation. We would love to be your lawyer!




Peter KlenkPeter Klenk

What Our clients are saying

Klenk Law Logo

Sharon A.

We recently used Peter's firm to update our wills and trusts. We found he and his staff to be well-informed, professional and highly efficient. And equally valuable, Peter explains the law in terms that a layperson can readily understand.

Klenk Law Logo


I met Peter soon after he started his practice in Philadelphia, PA. He and his team have always been there for me and my various inquiries throughout my life-changing events, corporate relocations. I have lived in various cities throughout the nation, I have never had a problem in contacting Peter or a member of his team. He and his office responds quickly and returns calls to me to fulfill my requests for information or to revise my estate needs while posing relevant thought-provoking questions that I need to consider to secure my future. One of Peter's best qualities is his ability to answer clients complicated questions in a simple way to ensure comprehension.

Klenk Law Logo

Mr. Klenk has been easy to work with. I am confident he has given me good advice whenever I have called upon him. He has shown good work ethic and depth of knowledge in preparation of estate, wills, and trusts that I have worked with him on.

Klenk Law Logo

Peter G.

Very knowledgeable! Peter Klenk always has a thorough answer, and the associates have more experience than you'll find at most firms. They really only do estate work.

Klenk Law Logo


Peter Klenk and his associates are responsive and professional - It is a pleasure to work with their team. If you have needs in estate planning or administration, they are the firm to go to in the Philadelphia area!

Let us put our expertise to work for you.

Free consultation within 24 hours.