An article in the October, 2008 Florida Bar Journal, written by a Florida Estate Planning Lawyer and former member of the Florida Grievance Committee, reported on the most common complaints heard by the Board against Estate Planning and Probate attorneys. This article describes how our firm guards against client complaints by addressing these issues before they arise.
Communication: The article reports that the most common complaint against Estate Planning or Probate lawyers is poor communication. Amazingly, some attorneys and lawyers simply fail to return phone calls. Our firm has a standing policy to return all phone calls within 24 hours. This policy keeps communication going with clients and, in most cases, keeps misunderstandings from arising. Most Probate and Estate Planning related cases affect clients unfamiliar with this area of the law. By answering questions and keeping clients informed we have built up an excellent practice. Satisfied estate planning clients in turn refer us to friends and family for other Estate Planning and Probate cases.